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What is the minimum deposit? The minimum deposit amount depends on the payment method you would like to choose.
Please see our Banking page for more information. The link for this page can be found in the footer lower part of our website.
What is the maximum deposit? The maximum deposit amount depends on the payment method you would like to choose.
How can I make a deposit? We offer a variety of payment methods you may use to deposit, such as credit cards, e-wallets, bank transfer and more.
The available deposit methods for you depend on your area of residence. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.
Why can I not deposit? Make sure you enter the required payment details correctly and check your available balance.
Also, check if you have set a deposit limit and have reached the maximum amount. If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.
Do you charge commission for deposits? No commission nor any fees are applied on deposits. What is the minimum withdrawal?
What is the maximum withdrawal? How do I request a pay-out? You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button.
Important: Payouts shall be made to the same payment method used for the last deposit, which generated the winnings.
Exceptions are deposit payment methods, which do not offer redirection of payouts to the same route ex. In this case you would need to request your payout to your bank account.
Please make sure your account has been fully verified. If you need further assistance, kindly contact us via the Contact Form or Live Chat.
Why was my withdrawal rejected? Please pay attention to the following points:? Request the withdrawal to the same payment method used for the last deposit, which generated your winnings where applicable.
If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal. Please make sure you chose the correct payment method and enter correct payment details.
Make sure you wagered your deposit amount at least one time, before requesting a withdrawal. If you need further assistance, please contact us via the Contact Form or via Live Chat.
How fast will my payout request be processed? Withdrawals are paid as soon as possible, according to the queue. We maintain a target of forty-eight 48 hours to accept your request, but usually we process pay-outs within 24 hours.
I received less than the amount I withdrew. Please contact our support team via the Contact Form or Live Chat and provide transaction screenshot.
After the investigation, once we located the transaction we will contact you straight away. I did not receive my winnings.
You will receive payouts once your request is accepted. The processing time depends on your payment method. If you have not received your pay-out following 3 working days from the day on which it has been requested, please contact our support via support-team jokercasino.
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Where can I find my Free spins? If you don't have access to this information or still cannot retrieve them, kindly contact us via the Contact Form or Live Chat for further assistance.
How do I get a bonus? Here you will be able to see a list of bonuses which you are eligible for and claim the bonus.
Please note that you will be also collecting Loyalty Points for your player activity. Can I withdraw my bonus? Bonus wagering requirement x40 applies.
Once you reached the bonus wagering requirement the bonus can be converted to real money. You may request a withdrawal once the wagering requirement is completed.
For more information please have a look at the bonus terms page. What does wagering mean? Wagering does not mean that you must win or lose your money - it means that you must bet the money in total in our Slot games.
Here is an example: If you, for example, have a bonus money amount of ,00 EUR and you bet 1,00 EUR in a game and you win 2,00 EUR out of it.
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I cannot play my bonus. Here could be a few reasons you are not able to play your bonus: - You still have real money in your casino wallet.
Please note that bonuses do not combine. In order to play your next bonus, you need to consume or cancel previously received bonus balance.
This might be a wagering limit - please check your Responsible gaming settings. If you have the required minimum Casino wallet balance, no limits and no remaining previous bonus balance, but still cannot play your bonus, please contact our support team via the Contact Form or Live Chat for assistance.
I cancelled my bonus by mistake. Please contact our support team via the Contact Form or Live Chat for assistance. Why was my bonus cancelled?
How do I take part in real money games? To play for real money you would need to make a deposit. How do I take part in fun mode games? We offer our customers an opportunity to PLAY FOR FUN as a demo version.
What is a plugin plug-in? A plugin is a piece of software that acts as an add-on to a web browser and gives the browser additional functionality.
Plugins can allow a web browser to display additional content it was not originally designed to display. Some of the games need to have Adobe Flash Player installed on your machine.
Follow the instructions on the site how to enable Flash Plugin to make sure it will work. Many games are also available on mobile devices such as phones and tablets.
I am receiving a game error. When I try playing games I get a black screen. If you still get a black screen, please make a screenshot and contact our customer support via the Contact Form or Live Chat for further assistance.
You need help? Do not hesitate to contact our professional and friendly customer support team via the Contact Form or Live Chat.
You can find the Contact Form and Live Chat by clicking a Support button or link on our website. What languages do you support?
Our customer service is currently available in English, German, Swedish, Finnish, Norwegian, Spanish and Portuguese. I have some suggestions.
Your feedback regarding our website, products and services is highly appreciated. As we are constantly trying to improve our casino and aiming to achieve the best user experience, we are more than happy to receive any feedback from your side.
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